Refund policy

RETURNPOLICY-ADONISSIXTEENTH

WE WANT YOU TO BE SATISFIED WITH YOUR PURCHASE. HERE YOU WILL FIND INFORMATION ABOUT RETURNS, RIGHT OF WITHDRAWAL, AND REFUNDS.

RETURN PERIOD

YOU HAVE 14 DAYS TO REQUEST A RETURN FROM THE DAY YOU RECEIVE YOUR ITEM, IN ACCORDANCE WITH DISTANCE SELLING REGULATIONS.

RETURN CONDITIONS

TO BE ELIGIBLE FOR A RETURN, THE ITEM MUST BE:

UNUSED
IN ESSENTIALLY THE SAME CONDITION AS WHEN YOU RECEIVED IT
WITH ALL TAGS ATTACHED
IN ITS ORIGINAL PACKAGING

YOU MUST ALSO HAVE A RECEIPT OR PROOF OF PURCHASE.

HOW TO REQUEST A RETURN

WE DO NOT PROVIDE RETURN SHIPPING LABELS AS THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. RETURNS SENT WITHOUT PRIOR NOTICE MAY BE REJECTED. OUR RETURN ADDRESS IS IDROTTSGATAN 7, SJÖBO, 27531

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEIPT AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED, OR IF YOU RECEIVED THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

EXCEPTIONS / NON-RETURNABLE ITEMS

THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO:

CUSTOM-MADE PRODUCTS
PRODUCTS WITH BROKEN HYGIENE SEALS
PERSONAL CARE PRODUCTS WHERE THE SEAL HAS BEEN BROKEN

IF YOU ARE UNSURE ABOUT A SPECIFIC ITEM, PLEASE CONTACT US BEFORE MAKING A RETURN.

EXCHANGES

IF YOU WISH TO EXCHANGE AN ITEM, WE RECOMMEND THAT YOU FIRST RETURN THE ORIGINAL ITEM AND THEN PLACE A NEW ORDER SEPARATELY.

REFUNDS

ONCE WE HAVE RECEIVED AND INSPECTED YOUR RETURN, WE WILL NOTIFY YOU WHETHER THE REFUND HAS BEEN APPROVED.

REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD WITHIN 14 DAYS AFTER THE RETURN HAS BEEN APPROVED.

PLEASE NOTE THAT IT MAY TAKE A FEW DAYS FOR YOUR BANK OR CARD ISSUER TO PROCESS AND POST THE REFUND.

Your cart is empty

Refund policy